An important update on Relay.app
Today we have difficult news to share: Relay.app will be shutting down on August 15, 2026 for free users and September 14, 2026 for paying customers.
We’ve worked closely with many of you for years, and we know this change will be disruptive. We are very sorry for the work this will cause you, and we don’t take it lightly, so our top priority is to make this transition as seamless as possible.
What happens today
New signups and free-to-paid upgrades are now turned off.
Everything you already use will continue working through the end of the wind-down window. Your workflows will keep running.
You can export your data starting now (see 'Taking your data with you').
If you're on a free plan
You have 30 days from today to keep using Relay.app and to export your data. After Sat Aug 15 at 23:59 PT, free accounts and all associated data will be permanently deleted.
If you're a paying customer
You will receive an email from help@paddle.com that your subscription is cancelled, effective today. This means that you will not be charged again, but you will continue to be able to use Relay.app for free until Mon Sep 14 @ 23:59 PT.
For annual customers, we will automatically initiate a prorated refund for the unused remainder of the current billing period. You should receive this refund within 5 business days. Your past invoices are available via this link.
You keep full access to Relay.app, for free, for 60 days — through Mon Sep 14 at 23:59 PT.
On top of your current plan, your workspace will receive an additional 25,000 steps and 10,000 AI credits per month for the next 60 days. This is free to help with the transition. You will not be charged for any usage during this period.
After Mon Sep 14 at 23:59 PT, paid accounts and all associated data will be permanently deleted.
Taking your data with you
We have made it as straightforward as possible to take the important parts of your workspace with you. You can export:
Workflows, Sequences and MCP servers as JSON and AI prompts so you can rebuild them elsewhere
Run history
Tables as CSVs
There are more details on how to export data here.
Your data and your privacy
Customer content and product data that you do not export will be permanently deleted at the end of the wind-down window, consistent with our commitments to you. You can also manually delete your account from the settings page before this point.
When your account is deleted, Relay.app's stored credentials and tokens for connected apps will be deleted, and Relay.app will no longer access those apps.
Technical support during the transition
We will continue to provide technical support throughout the wind-down period. For help, contact us at support@relay.app.
For paying customers, we will also offer priority support for transition-related questions. If your team has complex workflows or relies on Relay.app for business-critical operations, please reach out as early as possible so we can help you plan the transition.
Again, we sincerely apologize for the disruption this shutdown will cause. We’re grateful for all of the trust you’ve given us over the years. You’ve been generous with your time, feedback, and support, and we’ll really miss working with you.
— The Relay.app team
Frequently Asked Questions
Can I keep using Relay.app during the wind-down period?
What happens if I am on a free plan?
What happens if I am a paying customer?
Will I get a refund?
Do I need to cancel my subscription myself?
Where can I find past invoices?
Can I export my data?
What happens to my connected apps, authentication tokens, and credentials?
Can I delete my account before the end of the wind-down period?
What happens after my wind-down period ends?
How can I get help?
© Relay.app Inc. 2026