How to automatically update a ticket in Intercom every time a project is added in Asana

Relay.app is an automation tool that lets you automate actions across Intercom, Asana, and many other apps. In this guide, we'll show you how to automatically run the “update ticket” action in Intercom for each project added in Asana using Relay.app.
Asana logoAsana > Intercom
Trigger
Last triggered
Asana logoProject added
Intercom logoUpdate ticket
1

Set the Asana trigger as “New project added”

A playbook always starts with a trigger, which is responsible for detecting changes in your connected applications and responding accordingly.

Add the Asana trigger to initiate your playbook's actions whenever new projects are added. Click "Add trigger" in your playbook and choose "New project added" from the dropdown menu under Asana.

If you still need to connect your Asana account to Relay.app yet, a prompt will guide you through the process.

2

Add the "Get ticket" and "Update ticket" step in Intercom

Integrate the Intercom automation into your playbook to ensure the prompt update of a ticket in Intercom every time a project is added in Asana.

Click the "Add step" button, then locate the "Get ticket" and "Update ticket" automation for Intercom and input the mandatory and relevant details.

If your Intercom account still needs to be connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your Intercom account.

3

Activate your playbook

Activating your playbook is the last step in the process. Once you turn it on, it will automatically update a ticket in Intercom every time a project is added in Asana without requiring manual intervention.

To activate your playbook, click the toggle button at the header. Before activating, we recommend performing a test run of your playbook to ensure all the steps work seamlessly together.

What will you automate?

Sign up and get started with your first Relay.app workflow today.
Background imageBackground image