Frequently asked questions
How do I start using Relay.app?
linkGet your first automation running in minutes. First, sign up for a free account. Then, describe the automation you want to build to the AI assistant. You’ll be prompted to connect the right apps and answer any followup questions to get your automation right. The AI assistant will build your automation in an intuitive, editable, visual workflow.
How does the AI assistant work?
linkMost people use Relay.app’s powerful chat-based AI assistant to build, test, run, and improve their automations. The AI assistant is optimized for building Relay.app automations and runs on the latest Claude models, so you don’t need to go to another AI chatbot to generate complex prompts; you can do it all in Relay.app with straightforward language. The assistant proactively spots issues and makes suggestions for you, so your automations turn out even better than you imagined.
What's included in the free plan?
linkThe free plan is the same as paid plans, with set lower limits for automation and AI usage, and limited to 1 user. It’s a great way to try out Relay.app and test your automations before committing to a paid plan. Plus, you get free test runs every week to give you room to experiment and make sure everything works perfectly first.
How do AI credits work?
linkAI credits power AI steps in Relay.app. They give you access to the top models from Anthropic, OpenAI, Gemini, and others without needing to set up dedicated accounts through those providers. Every Relay.app plan comes free AI credits that refresh every month. You can easily upgrade or top-up when you need more AI credits. Or, if you already have an API key, you can use that instead. Learn more about AI credits
Who counts as a user?
linkEveryone on your team with access to your Relay.app workspace counts as a user. If you have multiple accounts for an app (like multiple Gmail addresses, for example), you can connect them all without them counting as additional users.
What counts as a step?
linkMost actions and automations in Relay.app use a step each time they run, but not all: Relay.app does not charge for triggers, data transformation steps, path and loop evaluations, and a few others. More details
What's the difference between Professional and Team?
linkThe difference between Pro and Team is the number of users in your workspace. Once you start using Relay.app with teammates beyond free tier limits, you’ll need to upgrade to a Team plan.
Is my data secure?
linkYes. Relay.app is SOC 2 compliant, meaning we protect our customers’ data and sensitive information. Your data is not used to train AI models.
Can I cancel anytime?
linkYes. Just visit your account settings to cancel anytime. You’ll retain access through the end of your billing period.
Do you need to know how to code to use Relay.app?
linkNo. Relay.app is carefully designed to be intuitive for people of all technical abilities, no code required, making it one of the best automation platforms for people new to automation. With our advanced AI chat, you can just describe what you want to build, and it will do the building for you. You’ll get an intuitive visual workflow that shows exactly what will happen when. It will also proactively detect issues and suggest fixes, so you don’t need to understand error codes or API responses.
Is Relay.app just for non-technical users?
linkNo, engineers and experienced automation experts love Relay.app too! Even though Relay.app is designed to be intuitive for non-technical users, it also has the advanced features that complex automations require. If you need custom code, detailed branching logic, multi-layered data transformations, webhooks, and custom HTTP requests, you can build it with Relay.app. We just make it easier to set it all up :)
