Frequently asked questions
What counts as a user?
linkEveryone in your team with a Relay.app account counts as a user.
What counts as a step?
linkIn general, every item that's numbered in your workflow consumes a step every time it's run. There are some exceptions though (notably Triggers don't consume steps), see the exact definition here.
What are AI credits?
linkAll our plans come with monthly free AI credits that you can use to perform AI actions with popular models like GPT-4o, Claude 3.5 Sonnet, and Google Gemini 1.5 Pro. You can use these for many AI-powered actions, like data extraction, text summarization, transcribing audio, and more.
If you run out of the AI credits included in your plan, you can easily add more.
If you already use a paid account with another AI service and want to handle AI costs there, just connect and use your credentials instead of relying on our built-in AI credits.
You’ll see indicators throughout Relay.app that give an idea of which models are more and less expensive, and how many credits each completed step required. See details about how we calculate credits in our support documentation.
How many integrations does Relay.app support?
linkRelay.app offers integrations with 200+ third-party apps and counting (see them at relay.app/apps). We pride ourselves on designing robust, understandable automations for every app we connect with.
We are constantly adding new integrations. If there’s another app or automation you need, just request it or upvote it on our public request board: request.relay.app
Which integrations are included in each plan?
linkAll plans give access to the same integrations. You won’t be charged extra for any “premium” integrations. If there’s an additional integration your team needs, just request it.
Though all integrations are included, you’ll need a paid plan for faster polling times.
How do I get support?
linkThe Relay.app team prides itself on outstanding customer support and speedy response times. We strive to reply to our customers within 24 hours if not sooner and resolve minor issues within 48 hours. There are several ways you can get in touch or receive support:
- Report issues and ask for help through our easy in-product feedback tool and we’ll get back to you promptly. Just click the question mark in the bottom right corner when you’re logged in.
- Customers on our Enterprise plans can message us over our dedicated shared Slack channel.
- Discuss best practices and all things Relay.app in our Relay.app Slack community.
- If you need more in-depth help setting up a great workflow, reach out to us and we can put you in touch with a consulting partner.
- For anything else, reach out at support@relay.app.
How do I cancel or make changes to my plan?
linkJust head to https://run.relay.app/settings/workspace/billing to change or cancel your plan at any time.
If you upgrade, the change will take place right away, and you’ll pay a prorated amount for the billing cycle. If you downgrade or cancel your plan, you’ll continue to have access to your higher tier plan until the end of the billing cycle.
























