In this how-to guide

How to automatically notify your team via Slack DM when a Webflow order is refunded
1. Set the Webflow trigger as “Order refunded”
2. Add the “Send DM” step in Slack
3. Activate your playbook
Learn more about integrating with Slack and Webflow
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How to automatically notify your team via Slack DM when a Webflow order is refunded

How to automatically notify your team via Slack DM when a Webflow order is refunded

Relay.app is an automation tool that lets you automate actions across Slack, Webflow, and many other apps.

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1

Set the Webflow trigger as “Order refunded”

Add the Webflow trigger to initiate your playbook's actions when an order is refunded.

To do this, click "Add trigger" in your playbook. Select the "Order refunded" trigger option from the dropdown menu under Webflow. It will enable your playbook to identify newly refunded orders and trigger necessary actions automatically.

If you have yet to connect your Webflow account to Relay.app, a prompt will guide you through the connection process.

2

Add the “Send DM” step in Slack

Integrate the Slack automation into your playbook to ensure that you receive timely updates about the newly refunded Webflow orders.

Select "Add Step" and then find the "Send DM" automation for Slack. Enter all the required details, including the receiver's name, and the message body containing detailed information.

If you still need to connect your Slack account to Relay.app, you will be prompted to complete that connection. Ensure that you allow the necessary permissions for Relay.app to send messages through your Slack account.

3

Activate your playbook

Activating your playbook is the last step. Once you turn it on, the playbook automatically notifies the team via Slack DM when a Webflow order is refunded without manual intervention.

To enable your playbook, click the toggle button located in the header. It is advisable to perform a test run of your playbook beforehand to ensure all steps work seamlessly together.

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