“Relay.app's integration between the App Store and Slack has helped us respond to reviews and feedback 10x faster, thereby improving our mobile app rating by a full point from 3.2 to 4.2 within 2 months.”
Streamline support with intelligent automation
Automate your support processes from ticket management to customer interactions to resolution tracking with Relay.app. Integrate human decisions at key points for issue escalation, personalized responses, and service adjustments.
4.9 on G2 and trusted by successful teams
TICKET MANAGEMENT
Intelligent ticket handling and resolution
Seamlessly create and categorize tickets from customer queries through integrations with tools like Zendesk, Freshdesk, and Intercom. Set up automated workflows to prioritize issues based on urgency and customer value to ensure swift resolution.
- Automatically create tickets when customers submit a form or send an email
- Intelligently categorize and prioritize tickets based on predefined criteria
- Route high-priority issues to the appropriate team members
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CUSTOMER INTERACTION
Personalized, timely customer interactions
Ensure prompt and relevant customer communications by automating responses and follow-ups. Relay.app helps you manage all communication channels effectively, maintaining high customer satisfaction and loyalty.
- Send automated acknowledgements and updates for received queries
- Schedule personalized follow-up emails or messages to ensure issue resolution
- Use customer data to personalize communication and enhance service quality
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ISSUE ESCALATION
Rapid response resolutions
Empower your support team to quickly identify, escalate, and resolve complex issues. Automated triggers and workflows ensure that critical issues are promptly addressed with the right resources and expertise.
- Trigger escalation procedures when specific conditions are met
- Notify supervisors automatically for urgent or sensitive issues
- Automate data gathering for escalated issues to speed up resolution
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CROSS-FUNCTIONAL COLLABORATION
Break down silos and make better decisions
Empower your entire organization with automated sharing of support data and customer insights. Relay.app seamlessly connects your support team with product, sales, and marketing, enabling:
- Real-time visibility into support trends and performance
- Quick identification and resolution of cross-functional issues
- Customer-centric decision making across all departments
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HUMAN IN THE LOOP
Enhance automation with human insights
Request approvals
Add a human checkpoint to any process with approval steps. Request approval from a teammate or group over Slack or email, and your workflow will pause until they give the go-ahead to continue. Easily include all the relevant data the assignee needs to make a decision.
Make decisions
Not every path can be decided on by a set of rules and conditions. When you need a teammate to make an intentional decision about which steps to follow in a given run, request a manual path selection over Slack or email.
Gather information
When you need information from a teammate to use in automations, request their input using a get data step. Include all the relevant data needed for them to fill out the form. Collect text responses, numbers, names, and more. You’ll be able to use their responses in subsequent automations.
Assign tasks
When a critical part of your workflow includes a step you can’t automate, you need a manual task. Assign tasks to anyone in your workspace and wait until they mark it as complete to continue the run. Include rich instructions, customizable reminders, and a deadline when you need one.
Frequently asked questions
What is Relay.app?
linkRelay.app is a modern, crafted workflow automation platform. Build workflows that connect and automate actions across all the apps you already use. Relay.app has deep integrations, rich workflow tools, and human-in-the-loop steps for bringing human decisions, tasks, and approvals into automated workflows.
What is a workflow?
linkA workflow is the template for an automated workflow. With a workflow, you can streamline and automate the repetitive work you do across multiple apps. Every workflow starts with a trigger and is followed by one or more automations. Every time your trigger is activated, a new run of the workflow is started.
How does Relay.app's pricing work?
linkRelay.app has generous plans for teams of every size, starting with a Free plan for 1–2 teammates running 100 automations per month. See our pricing plans at relay.app/pricing.
How many integrations does Relay.app support?
linkRelay.app currently has integrations with nearly 100 third-party apps (see them here). We pride ourselves on designing deep, robust integrations with the top tools used by modern teams. We are constantly adding new integrations, so if there’s another app your team needs, just request it at support@relay.app.
How do I get support?
linkThe Relay.app team prides itself on outstanding customer support and speedy response times. We strive to reply to our customers within 24 hours if not sooner and resolve minor issues within 48 hours. Reach out to us at support@relay.app and we’ll get back to you promptly.
What will you automate?
Sign up and get started with your first Relay.app workflow today.
