How to create new SmartSuite records from new Front messages

Every playbook starts with a trigger. The trigger detects changes in your connected apps and runs your playbook in response.

Click "Add trigger" and select "Message is received" under Front. Then, select details like the inbox. If this is your first time using a Front integration in Relay, you'll be prompted to connect your Front account.

Now, every time a message is received in Front, your playbook will run automatically.

Now you can create a new record in SmartSuite. Add a new step and select "Create record" from the list of SmartSuite automations.

Connect SmartSuite to Relay if you haven't already, then fill out the necessary details. You can reference fields from Front to automatically pass along the right data.

When you are done with the playbook, it's time to turn it on.

The playbook will now run automatically whenever a message is received in Front. You can also click "Check now" to do a manual check whenever you'd like.