How to track the Paddle cancelled subscriptions by adding a new row in Retable

Every playbook starts with a trigger. The trigger detects changes in your connected apps and runs your playbook in response.

Click "Add trigger" and select "Subscription status changed" under Paddle. This will allow your playbook to automatically detect the cancellation of a subscription in Paddle and initiate necessary actions.

If this is your first time using a Paddle integration in Relay.app, a prompt will guide you through the connection process.

Integrate the Retable automation into your playbook to ensure the prompt addition of a new row to the table of Retable when there's a cancellation of a subscription in Paddle.

Click the "Add step" button, then locate the "Add row to table" automation for Retable and input the mandatory and relevant details.

If your Retable account isn't already connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your Retable account.

Activating your playbook is the final step to automate the creation of a new row to the table of Retable. Once turned on, it will respond to each canceled subscription in Paddle by creating a new row in the table of Retable without manual intervention.

To enable your playbook, click the toggle button located in the header. It is advisable to perform a test run of your playbook beforehand to ensure all steps work seamlessly together and reminders are being sent correctly.