How to add Outlook Calendar event guests as new contacts in Intercom

After creating your playbook, you can proceed to add your trigger. The trigger detects changes in your connected apps and responds to your playbook.

To setup this playbook, click "Add trigger" and then select "Event scheduled" under Outlook Calendar. Then, select the Calendar. This will allow your playbook to automatically detect the new scheduled event in Outlook Calendar and initiate necessary actions.

If this is your first time using a Outlook Calendar integration in Relay.app, a prompt will guide you through the connection process.

Integrate the Intercom automation into your playbook to ensure the prompt creation of new contact for guests added in new scheduled events in Outlook Calendar.

Click the "Add step" button, then locate the "Create contact" automation for Intercom and input the mandatory and relevant details.

If your Inetrcom account isn't already connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your Intercom account.

Activating your playbook is the final step to automate the creation of new contact in Intercom. Once turned on, it will respond to each new event scheduled in Outlook Calendar by creating a new contact in Intercom.

To enable your playbook, click the toggle button located in the header. It is advisable to perform a test run of your playbook beforehand to ensure all steps work seamlessly together and reminders are being sent correctly.