How to automatically create a draft email in Outlook every time a comment is added in SmartSuite

Relay.app is an automation tool that lets you automate actions across Outlook Mail, SmartSuite, and many other apps. In this guide, we'll show you how to automatically run the “create draft” action in Outlook Mail for each comment added in SmartSuite using Relay.app.
SmartSuite logoSmartSuite > Outlook Mail
Trigger
Last triggered
SmartSuite logoComment added
Outlook Mail logoCreate draft
1

Set the SmartSuite trigger as “Comment added”

A playbook always starts with a trigger, which is responsible for detecting changes in your connected applications and responding accordingly.

Add the SmartSuite trigger to initiate your playbook's actions every time a comment is added. Click "Add trigger" in your playbook and choose "Comment added" from the dropdown menu under SmartSuite.

If you still need to connect your SmartSuite account to Relay.app yet, a prompt will guide you through the process.

2

Add the “Create draft” step in Outlook

Integrate the Outlook automation into your playbook to ensure the prompt creation of a draft email in Outlook every time a comment is added in SmartSuite.

Click the "Add step" button, locate the “Create draft” automation for Outlook, and input the mandatory and relevant details.

If your Outlook account still needs to be connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your Outlook account.

3

Activate your playbook

Activating your playbook is the last step in the process. Once you turn it on, it will automatically create a draft email in Outlook every time a comment is added in SmartSuite without requiring manual intervention.

To activate your playbook, click the toggle button at the header. Before activating, we recommend performing a test run of your playbook to ensure all the steps work seamlessly together.

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