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How to automatically send Slack direct messages whenever subscription statuses change in Paddle

How to automatically send Slack direct messages whenever subscription statuses change in Paddle

Relay.app is an automation tool that lets you automate actions across Paddle, Slack, and many other apps.
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1

Set the Paddle trigger as “Subscription status changed”

Add the Paddle trigger to initiate your playbook's actions whenever subscription statuses change.

To do this, click "Add trigger" in your playbook. Select the "Subscription status changed" trigger option from the dropdown menu under Paddle. It will enable your playbook to automatically identify newly changed subscription status and trigger necessary actions.

If you still need to connect your Paddle account to Relay.app, a prompt will guide you through the connection process.

2

Add the “Send DM” step in Slack

Integrate Slack automation into your playbook to ensure that you receive timely updates whenever subscription statuses change in Paddle.

Select "Add Step" and then find the "Send DM" automation for Slack. Enter all the required details, including the receiver's name, and the message body containing detailed information.

If you still need to connect your Slack account to Relay.app, you will be prompted to complete that connection. Ensure that you allow the necessary permissions for Relay.app to send direct messages through your Slack account.

3

Activate your playbook

Activating your playbook is the last step in the process. Once you turn it on, it will automatically send Slack direct messages whenever subscription statuses change in Paddle without requiring manual intervention.

To activate your playbook, click the toggle button at the header. Before activating, we recommend performing a test run of your playbook to ensure all the steps work seamlessly together.

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