- How to automatically send Slack messages to a channel when a HubSpot ticket status changes
- 1. Set the HubSpot trigger as “Ticket status changed”
- 2. Add the “Send message” step in Slack
- 3. Activate your playbook
- Learn more about integrating with HubSpot and Slack
- Related blog posts
- More how-to guides featuring HubSpot and Slack
How to automatically send Slack messages to a channel when a HubSpot ticket status changes
Set the HubSpot trigger as “Ticket status changed”
Add the HubSpot trigger to initiate your playbook's actions when the ticket status changes.
To do this, click "Add trigger" in your playbook. Select the "Ticket status changed" trigger option from the dropdown menu under HubSpot. It will enable your playbook to automatically identify newly changed ticket status and trigger necessary actions.
If you still need to connect your HubSpot account to Relay.app, a prompt will guide you through the connection process.
Add the “Send message” step in Slack
Integrate Slack automation into your playbook to ensure that you receive timely updates when HubSpot ticket status changes.
Select "Add Step" and then find the "Send message" automation for Slack. Enter all the required details, including the sender's name, the Slack channel for updates, and the message body containing detailed information.
If you still need to connect your Slack account to Relay.app, you will be prompted to complete that connection. Ensure that you allow the necessary permissions for Relay.app to send messages through your Slack account.
Activate your playbook
Activating your playbook is the last step in the process. Once you turn it on, it will automatically send Slack messages to a channel when HubSpot ticket status changes without requiring manual intervention.
To activate your playbook, click the toggle button at the header. Before activating, we recommend performing a test run of your playbook to ensure all the steps work seamlessly together.
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