How to automatically summarize the customer feedback from Google Forms responses using AI

After creating your playbook, you can proceed to add your trigger. The trigger detects changes in your connected apps and runs your playbook in response.

To set up this playbook, click "Add trigger" and then select "Form response submitted" under Google Forms. Then, select the form. This will allow your playbook to automatically detect the newly received response in Google Forms and initiate necessary actions.

If this is your first time using a Google Forms integration in Relay.app, a prompt will guide you through the connection process.

Integrate the OpenAI automation into your playbook to ensure the prompt summarization new responses from Google Forms.

Click the "Add step" button, then locate the "Prompt GPT-4o" automation for OpenAI and input the mandatory and relevant details.

If your OpenAI account isn't already connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your OpenAI account.

Activating your playbook is the final step to automate summarizing the responses via AI. Once turned on, it will respond to each new responses from Google Forms by summarizing the response using ChatGPT without manual intervention.

To enable your playbook, click the toggle button located in the header. It is advisable to perform a test run of your playbook beforehand to ensure all steps work seamlessly together and reminders are being sent correctly.