How to notify a specific Slack channel when a new ticket is created in Intercom

After creating your playbook, you can proceed to add your trigger. The trigger detects changes in your connected apps and responds to your playbook.

To setup this playbook, click "Add trigger" and then select "New ticket created" under Intercom. Then, select the ticket type. This will allow your playbook to automatically detect the newly created ticket in Intercom and initiate necessary actions.

If this is your first time using a Intercom integration in Relay.app, a prompt will guide you through the connection process.

Integrate the Slack automation into your playbook to ensure the prompt sending of a Slack message to the team's channel whenever a new ticket has been created on Intercom.

Click the "Add step" button, then locate the "Send to channel" automation for Slack and input the mandatory and relevant details.

If your Slack account isn't already connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your Slack account.

Activating your playbook is the final step to automate the sending of a message to a specific channel on Slack. Once turned on, it will respond whenever a new ticket is added in Intercom by sending a message to a specific channel on Slack without manual intervention.

To enable your playbook, click the toggle button located in the header. It is advisable to perform a test run of your playbook beforehand to ensure all steps work seamlessly together and reminders are being sent correctly.