How to sync Intercom tickets to Fibery as specific entities

After creating your playbook, you can proceed to add your trigger. The trigger detects changes in your connected apps and responds to your playbook.

To setup this playbook, click "Add trigger" and then select "New ticket created" under Intercom. Then, select the ticket type. This will allow your playbook to automatically detect the newly created ticket in Intercom and initiate necessary actions.

If this is your first time using a Intercom integration in Relay.app, a prompt will guide you through the connection process.

Integrate the Fibery automation into your playbook to ensure the prompt creation of a new specific entity for each new specific ticket added in Intercom.

Click the "Add step" button, then locate the "Create entity" automation for Fibery and input the mandatory and relevant details.

If your Fibery account isn't already connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your Fibery account.c

Activating your playbook is the final step to automate the creation of a new specific entity in Fibery. Once turned on, it will respond to each new specific ticket added in Intercom by creating a new entity in Fibery without manual intervention.

To enable your playbook, click the toggle button located in the header. It is advisable to perform a test run of your playbook beforehand to ensure all steps work seamlessly together and reminders are being sent correctly.