How to tag ConvertKit subscribers for each new Intercom contacts

Relay.app is an automation tool that lets you automate actions across Intercom, ConvertKit, and many other apps. In this guide, we'll show you how to automatically run the “add tag to subscriber” action in ConvertKit for each contact added in Intercom using Relay.app.
Intercom logoIntercom > ConvertKit
Trigger
Last triggered
Intercom logoContact added
ConvertKit logoAdd tag to subscriber
1

Create your playbook and set the Intercom trigger as "New contact added"

After creating your playbook, you can proceed to add your trigger. The trigger detects changes in your connected apps and responds to your playbook.

To setup this playbook, click "Add trigger" and then select "New contact added" under Intercom. This will allow your playbook to automatically detect the new contact added in Intercom and initiate necessary actions.

If your Intercom account isn't already connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your Intercom account.

2

Add the "Add tag to subscriber" in ConvertKit automation

Integrate the ConvertKit automation into your playbook to ensure the prompt addition of a new tag to subscriber for each new contact added in Intercom.

Click the "Add step" button, then locate the "Add tag to subscriber" automation for ConvertKit and input the mandatory and relevant details.

If your ConvertKit account isn't already connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your ConvertKit account.

3

Activate your Relay.app playbook

Activating your playbook is the final step to automate the addition of a new tag to subscriber in ConvertKit. Once turned on, it will respond to each new contact added in Intercom by automatically adding a tag to subscriber in ConvertKit without manual intervention.

To enable your playbook, click the toggle button located in the header. It is advisable to perform a test run of your playbook beforehand to ensure all steps work seamlessly together and reminders are being sent correctly.

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