Triaging support emails with AI and a Human in the Loop
Every time a support email is received, an AI model is prompted to classify the message as either (A) a feature request, (B) praise, or (C) something else.
Depending on the type of email, an issue is filed in Linear or a team member is asked over Slack for input on a personalized thank you note to the customer.
Steps in this workflow
1
Email received
2
Prompt GPT-4o
Feature Request
Praise
Other
Path rules
3
Create issue
4
Reply to all
5
Issue status changed
6
Reply to all
See this workflow in action
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