How to automatically create a draft email in Outlook Mail every time a message is received in Front

A playbook always starts with a trigger, which is responsible for detecting changes in your connected applications and responding accordingly.

Add the Front trigger to initiate your playbook's actions every time a message is received. Click "Add trigger" in your playbook and choose "Message received" from the dropdown menu under Front.

If you still need to connect your Front account to Relay.app yet, a prompt will guide you through the process.

Integrate Outlook automation into your playbook to automatically create a draft email in Outlook Mail every time a message is received in Front.

Click the "Add step" button, locate the “Create draft” automation for Outlook, and input the mandatory and relevant details.

If your Outlook account still needs to be connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your Outlook account.

Activating the playbook is the last step in the process. Once you turn it on, it will automatically create a draft email in Outlook Mail every time a message is received in Front without requiring manual intervention.

To activate your playbook, click the toggle button at the header. Before activating, we recommend performing a test run of your playbook to ensure all the steps work seamlessly together.