How to automatically create a new ticket on Intercom when a new customer is created in Paddle

Every playbook starts with a trigger. The trigger detects changes in your connected apps and runs your playbook in response.

Click "Add trigger" and select "Customer created" under Paddle. This will allow your playbook to automatically detect the new customer created in Paddle and initiate necessary actions.

If this is your first time using a Paddle integration in Relay.app, a prompt will guide you through the connection process.

Integrate the Intercom automation into your playbook to ensure the prompt creation of a new ticket in the Intercom when a new customer is created in Paddle.

Click the "Add step" button, then locate the "Create ticket" automation for Intercom and input the mandatory and relevant details.

If your Intercom account isn't already connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your Intercom account.

Activating your playbook is the final step to automate the creation of a new ticket on Intercom. Once turned on, it will respond to each new customer created in Paddle by creating a corresponding ticket on Intercom without manual intervention.

To enable your playbook, click the toggle button located in the header. It is advisable to perform a test run of your playbook beforehand to ensure all steps work seamlessly together and reminders are being sent correctly.