How to create new Zendesk tickets from Google Sheets

Every playbook starts with a trigger. The trigger detects changes in your connected apps and initiates your playbook's actions.

Click "Add trigger" and select "New row added" under Google Sheets automation. Then, select the appropriate sheet. This will allow your playbook to automatically detect the new row added in Google Sheets and initiate necessary actions.

If this is your first time using a Google Sheets integration in Relay.app, a prompt will guide you through the connection process.

Integrate the Zendesk automation into your playbook to ensure the prompt creation of a new ticket for each new row added in Google Sheets.

Click the "Add step" button, then locate the "Create ticket" automation for Zendesk and input the mandatory and relevant details.

If your Zendesk account isn't already connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your Zendesk account.

Activating your playbook is the final step to automate the creation of a new ticket in Zendesk. Once turned on, it will respond to a new row added in Google Sheets by creating a corresponding ticket in Zendesk without manual intervention.

To enable your playbook, click the toggle button located in the header. It is advisable to perform a test run of your playbook beforehand to ensure all steps work seamlessly together and reminders are being sent correctly.