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Intercom + OpenAI Integrations

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Connect Intercom to OpenAI
Example screenshots
Example workflows
Triggers and actions
Intercom + your other apps
OpenAI + your other apps
Related blog posts
FAQ

Intercom + OpenAI integrations: unlimited possibilities

Intercom > OpenAI

Trigger

Last triggered

Ticket added

Prompt GPT-4

Overview

Connect Intercom to OpenAI in just a few clicks, for free, with Relay.app. Relay.app provides seamless integration between Intercom, OpenAI, and many other popular SaaS applications.

Check below for example workflows using Intercom and OpenAI, as well as a list of the triggers and actions Relay.app supports today. Just let us know if we're missing anything you need.

Known for its combination of simplicity and power, Relay.app is a tool that people love for its deep & easy-to-use integrations, powerful AI features combined with human oversight, robust workflow essentials, and first-class customer support.

See all of Relay.app's features

Screenshots of Intercom and OpenAI integrations in Relay.app

Use Relay.app's Intercom integrations to trigger actions across your apps

Preview of Use any of these Intercom actions in your Relay.app workflows

Preview of Add any Intercom action to your workflow

Preview of Incorporate AI processing of images, audio, or text with OpenAI in your workflows

Preview of Enhance your workflow with AI steps powered by OpenAI.

Preview of Extract information from any file using the AI extract step.

Use Relay.app's Intercom integrations to trigger actions across your apps

Use any of these Intercom actions in your Relay.app workflows

Add any Intercom action to your workflow

Incorporate AI processing of images, audio, or text with OpenAI in your workflows

Enhance your workflow with AI steps powered by OpenAI.

Extract information from any file using the AI extract step.

Example Intercom + OpenAI workflows

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Automatically generate responses to tickets using OpenAI GPT-4 every time a new ticket is added in Intercom

Relay.app is an automation tool that lets you automate actions across Intercom, OpenAI, and many other apps. In this guide, we'll show you how to use Relay.app to automatically run the Intercom “New ticket added” action for each OpenAI “Prompt GPT-4” event.

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Automatically prompt GPT-4 in OpenAI for each ticket added in Intercom

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Extract with GPT-4 automatically in OpenAI for each contact added in Intercom

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Summarize with GPT-4 automatically in OpenAI for each conversation added in Intercom

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Extract with GPT-4 automatically in OpenAI for each ticket added in Intercom

Try it

Intercom Triggers

Contact

edit

Contact changed

target

Contact first meets conditions

add

New contact added

Conversation

edit

Conversation changed

target

Conversation first meets conditions

add

New conversation added

Ticket

add

New ticket added

edit

Ticket changed

target

Ticket first meets conditions

OpenAI Actions

Custom prompt

forum

Prompt GPT-4

forum

Prompt GPT-4o

forum

Prompt GPT-4o mini

forum

Prompt o1-mini

forum

Prompt o1-preview

Extract

manage_search

Extract with GPT-4

manage_search

Extract with GPT-4o

manage_search

Extract with GPT-4o mini

manage_search

Extract with o1-mini

manage_search

Extract with o1-preview

Summarize

summarize

Summarize with GPT-4

summarize

Summarize with GPT-4o

summarize

Summarize with GPT-4o mini

summarize

Summarize with o1-mini

summarize

Summarize with o1-preview

Translate

translate

Translate with GPT-4

translate

Translate with GPT-4o

translate

Translate with GPT-4o mini

translate

Translate with o1-mini

translate

Translate with o1-preview

Other

image

Generate an image using DALL·E

magic_button

Synthesize text to speech

magic_button

Transcribe Audio

OpenAI Triggers

No OpenAI triggers yet

Request trigger

Intercom Actions

Admin

Find admin(s)

Company

library_add

Create or update company

Find company(ies)

Contact

add_comment

Add note to contact

new_label

Add tag to contact

add_box

Attach contact to company

add

Create contact

remove_done

Detach contact from company

Find contact(s)

label_off

Remove tag from contact

edit

Update contact

Conversation

add_comment

Add note to conversation

new_label

Add tag to conversation

done

Close conversation

add

Create conversation

Find conversation(s)

label_off

Remove tag from conversation

Reply to conversation

send

Send message to contact

edit

Update conversation

Ticket

forum

Add note to ticket

new_label

Add tag to ticket

bug_report

Convert conversation to ticket

add

Create ticket

Find ticket(s)

label_off

Remove tag from ticket

forum

Reply to ticket

edit

Update ticket

Create your own Intercom + OpenAI integration

Select a trigger in Intercom

Select an action in OpenAI

Create your workflow

Connect Intercom to your other apps

FAQ

What is Relay.app?
link
Relay.app is a modern, easy-to-use automation tool. Build workflows that connect and automate actions across all the apps you already use. Relay.app has deep integrations, rich workflow tools, and human-in-the-loop steps for bringing human decisions, tasks, and approvals into automated workflows. Learn more about Relay.app's features.
How do I connect Intercom to OpenAI with Relay.app?
link
1. Create a free Relay.app account
2. Set a trigger in Intercom or OpenAI to kick off new workflow runs
3. Add one or more actions to run in your workflow
4. Authorize Intercom and OpenAI to connect to Relay.app
5. Turn on your workflow and start getting more done with less manual work
Check above for some example workflows, or visit our help center for more details on how to get started.
Is Relay.app a Make.com alternative for connecting Intercom to OpenAI?
link
Yes. Make is a powerful automation platform with a visual scenario editor. But if you’re looking for a way to connect Intercom to OpenAI that combines ease of use with the ability to integrate AI and human decision making seamlessly into your workflow, along with exceptional support, Relay.app is the go-to automation tool for your business.
For more info check out our article comparing Relay.app to Make or our comparison of Make alternatives.
Of course we're biased, but we believe Relay.app is the best way to connect and automate Intercom and OpenAI—give it a try and let us know what you think.

See why people love Relay.app

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@SalamaErgossum

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@marcoETmx

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via email

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@ImLucasGrey

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Automated our waitlist collection and replying process.
Used gpt in the workflow to parse the replies to our waitlist email qtns & saved them into our notion database.

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@rafanocode

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Screenshot showing how to test a step in an automated workflow in Relay.app

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