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Intercom + Outlook Mail Integrations

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Connect Intercom to Outlook Mail
Example screenshots
Example workflows
Triggers and actions
Intercom + your other apps
Outlook Mail + your other apps
Related blog posts
FAQ

Intercom + Outlook Mail integrations

Intercom > Outlook Mail

Trigger

Last triggered

Ticket added

Forward email

Overview

Connect Intercom to Outlook Mail in just a few clicks, for free, with Relay.app. Relay.app provides seamless integration between Intercom, Outlook Mail, and many other popular SaaS applications.

Check below for example workflows using Intercom and Outlook Mail, as well as a list of the triggers and actions Relay.app supports today. Just let us know if we're missing anything you need.

Known for its combination of simplicity and power, Relay.app is a tool that people love for its deep & easy-to-use integrations, powerful AI features combined with human oversight, robust workflow essentials, and first-class customer support.

See all of Relay.app's features

Screenshots of Intercom and Outlook Mail integrations in Relay.app

Use Relay.app's Intercom integrations to trigger actions across your apps

Preview of Use any of these Intercom actions in your Relay.app workflows

Preview of Add any Intercom action to your workflow

Preview of Use Relay.app's Outlook Mail integrations to trigger actions across your apps

Preview of Use any of these Outlook Mail actions in your Relay.app workflows.

Use Relay.app's Intercom integrations to trigger actions across your apps

Use any of these Intercom actions in your Relay.app workflows

Add any Intercom action to your workflow

Use Relay.app's Outlook Mail integrations to trigger actions across your apps

Use any of these Outlook Mail actions in your Relay.app workflows.

Example Intercom + Outlook Mail workflows

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Send an auto-email in Outlook for new Intercom tickets

Relay.app is an automation tool that lets you automate actions across Intercom, Outlook and many other apps. In this guide, we'll show you how to use Relay.app to automatically run the Outlook "Send email" action for each Intercom "New ticket added" event.

Try it

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Automatically send a draft via Outlook Mail every time a ticket is added in Intercom

Relay.app is an automation tool that lets you automate actions across Intercom, Outlook, and many other apps. In this guide, we'll show you how to use Relay.app to automatically run the Intercom “New ticket added” action for each Outlook “Send draft” event.

Try it

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Automatically create a draft email in Outlook every time a ticket is added in Intercom

Try it

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Automatically forward email in Outlook Mail for each ticket added in Intercom

Try it

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Create ticket automatically in Intercom for each email received in Outlook Mail

Try it

Intercom Triggers

Contact

edit

Contact changed

target

Contact first meets conditions

add

New contact added

Conversation

edit

Conversation changed

target

Conversation first meets conditions

add

New conversation added

Ticket

add

New ticket added

edit

Ticket changed

target

Ticket first meets conditions

Outlook Mail Actions

Draft

drafts

Create draft

draft

Create draft reply

send

Send draft

Find email(s)

forward_to_inbox

Forward email

mark_email_read

Mark email as read

mark_email_unread

Mark email as unread

drive_file_move

Move mail to folder

reply_all

Reply to all

send

Send email

schedule

Wait for reply

Outlook Mail Triggers

create_new_folder

Email added to folder

mark_email_unread

Email received

send

Email sent

Intercom Actions

Admin

Find admin(s)

Company

library_add

Create or update company

Find company(ies)

Contact

add_comment

Add note to contact

new_label

Add tag to contact

add_box

Attach contact to company

add

Create contact

library_add

Create or update contact

remove_done

Detach contact from company

Find contact(s)

label_off

Remove tag from contact

edit

Update contact

Conversation

add_comment

Add note to conversation

new_label

Add tag to conversation

done

Close conversation

add

Create conversation

Find conversation(s)

label_off

Remove tag from conversation

Reply to conversation

send

Send message to contact

edit

Update conversation

Ticket

forum

Add note to ticket

new_label

Add tag to ticket

bug_report

Convert conversation to ticket

add

Create ticket

Find ticket(s)

label_off

Remove tag from ticket

forum

Reply to ticket

edit

Update ticket

Create your own Intercom + Outlook Mail integration

Select a trigger in Intercom

Select an action in Outlook Mail

Create your workflow

Or automate Outlook Mail + Intercom

Select a trigger in Outlook Mail

Select an action in Intercom

Create your workflow

Connect Intercom to your other apps

WhatsApp notifications

WooCommerce

Wordpress.com

WordPress (Self-Hosted)

Or connect Outlook Mail to your other apps

WhatsApp notifications

WooCommerce

Wordpress.com

WordPress (Self-Hosted)

FAQ

What is Relay.app?
link
Relay.app is a modern, easy-to-use automation tool. Build workflows that connect and automate actions across all the apps you already use. Relay.app has deep integrations, rich workflow tools, and human-in-the-loop steps for bringing human decisions, tasks, and approvals into automated workflows. Learn more about Relay.app's features.
How do I connect Intercom to Outlook Mail with Relay.app?
link
1. Create a free Relay.app account
2. Set a trigger in Intercom or Outlook Mail to kick off new workflow runs
3. Add one or more actions to run in your workflow
4. Authorize Intercom and Outlook Mail to connect to Relay.app
5. Turn on your workflow and start getting more done with less manual work
Check above for some example workflows, or visit our help center for more details on how to get started.
Is Relay.app a Make.com alternative for connecting Intercom to Outlook Mail?
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Yes. Make is a powerful automation platform with a visual scenario editor. But if you’re looking for a way to connect Intercom to Outlook Mail that combines ease of use with the ability to integrate AI and human decision making seamlessly into your workflow, along with exceptional support, Relay.app is the go-to automation tool for your business.
For more info check out our article comparing Relay.app to Make or our comparison of Make alternatives.
Of course we're biased, but we believe Relay.app is the best way to connect and automate Intercom and Outlook Mail—give it a try and let us know what you think.

See why people love Relay.app

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@marcoETmx

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via email

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@ImLucasGrey

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Automated our waitlist collection and replying process.
Used gpt in the workflow to parse the replies to our waitlist email qtns & saved them into our notion database.

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@rafanocode

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Screenshot showing how to test a step in an automated workflow in Relay.app

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@typeoneerror

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