How to automatically create a draft email in Outlook every time a ticket is added in Intercom

In this how-to guide

How to automatically create a draft email in Outlook every time a ticket is added in Intercom
1. Set the Intercom trigger as “New ticket added”
2. Add the “Create draft” step in Outlook
3. Activate your playbook
Learn more about integrating with Intercom and Outlook Mail
Related blog posts
More how-to guides featuring Intercom and Outlook Mail

Integrationsarrow_forwardIntercom Integrationsarrow_forwardIntercom + Outlook Mail Integrationsarrow_forward

Relay.app is an automation tool that lets you automate actions across Intercom, Outlook Mail, and many other apps. In this guide, we'll show you how to automatically run the “create draft” action in Outlook Mail for each ticket added in Intercom using Relay.app.

Try it in Relay.app

Intercom > Outlook Mail

Trigger

Last triggered

Ticket added

Create draft

Set the Intercom trigger as “New ticket added”

A playbook always starts with a trigger, which is responsible for detecting changes in your connected applications and responding accordingly.

Add the Intercom trigger to initiate your playbook's actions every time a ticket is added. Click "Add trigger" in your playbook and choose "New ticket added" from the dropdown menu under Intercom.

If you still need to connect your Intercom account to Relay.app yet, a prompt will guide you through the process.

Add the “Create draft” step in Outlook

Integrate Outlook automation into your playbook to automatically create a draft email in Outlook every time a ticket is added in Intercom.

Click the "Add step" button, locate the “Create draft” automation for Outlook, and input the mandatory and relevant details.

If your Outlook account still needs to be connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your Outlook account.

Activate your playbook

Activating the playbook is the last step in the process. Once you turn it on, it will automatically create a draft email in Outlook every time a ticket is added in Intercom without requiring manual intervention.

To activate your playbook, click the toggle button at the header. Before activating, we recommend performing a test run of your playbook to ensure all the steps work seamlessly together.