How to automatically create a draft email in Outlook every time a ticket is added in Intercom

Relay.app is an automation tool that lets you automate actions across Intercom, Outlook Mail, and many other apps. In this guide, we'll show you how to automatically run the “create draft” action in Outlook Mail for each ticket added in Intercom using Relay.app.
Intercom logoIntercom > Outlook Mail
Trigger
Last triggered
Intercom logoTicket added
Outlook Mail logoCreate draft
1

Set the Intercom trigger as “New ticket added”

A playbook always starts with a trigger, which is responsible for detecting changes in your connected applications and responding accordingly.

Add the Intercom trigger to initiate your playbook's actions every time a ticket is added. Click "Add trigger" in your playbook and choose "New ticket added" from the dropdown menu under Intercom.

If you still need to connect your Intercom account to Relay.app yet, a prompt will guide you through the process.

2

Add the “Create draft” step in Outlook

Integrate Outlook automation into your playbook to automatically create a draft email in Outlook every time a ticket is added in Intercom.

Click the "Add step" button, locate the “Create draft” automation for Outlook, and input the mandatory and relevant details.

If your Outlook account still needs to be connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your Outlook account.

3

Activate your playbook

Activating the playbook is the last step in the process. Once you turn it on, it will automatically create a draft email in Outlook every time a ticket is added in Intercom without requiring manual intervention.

To activate your playbook, click the toggle button at the header. Before activating, we recommend performing a test run of your playbook to ensure all the steps work seamlessly together.

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