How to automatically send emails via Gmail every time a conversation is assigned in Front

A playbook always starts with a trigger, which is responsible for detecting changes in your connected applications and responding accordingly.

Add the Front trigger to initiate your playbook's actions every time a conversation is assigned. Click "Add trigger" in your playbook and choose "Conversation is assigned" from the dropdown menu under Front.

If you still need to connect your Front account to Relay.app yet, a prompt will guide you through the process.

Integrate the Gmail automation into your playbook to ensure the prompt sending of an email using Gmail every time a conversation is assigned in Front.

Click the "Add step" button, locate the “Send email” automation for Gmail, and input the mandatory and relevant details.

If your Gmail account still needs to be connected to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to sync with your Gmail account.

Activating your playbook is the last step in the process. Once you turn it on, it will automatically send emails via Gmail every time a conversation is assigned in Front without requiring manual intervention.

To activate your playbook, click the toggle button at the header. Before activating, we recommend performing a test run of your playbook to ensure all the steps work seamlessly together.