How to automatically track refunded orders in Webflow to Airtable

Add the Webflow trigger to initiate your playbook's actions before refunding an order.

To do this, click "Add trigger" in your playbook. Choose the "Order refunded" trigger from the Webflow options. It will enable your playbook to automatically identify newly refunded orders and trigger necessary actions.

If you have yet to connect your Webflow account to Relay.app, a prompt will guide you through the connection process.

Integrate the Airtable automation to instantly add records from Webflow refunded orders.

Select "Add Step" and search for the "Add record to table" automation. Then, choose the table where you want to add a record - let's say it's the "Orders" table. Once you've selected the table, click on all the relevant fields and fill in the necessary details, such as Accepted date, Application fee, Billing address, Comment, Customer info, Disputed date, Downloaded files, Fulfilled date, Net amount, Number of total purchase, Order ID, Order comment, Payment processor, Paypal details, Purchase items, refunded date, Shipping address, Status, Stripe card, Stripe details, and Total paid by customer.

If you still need to connect your Airtable account to Relay.app, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay.app to add records through your Airtable account.

Activating your playbook is the last step. Once you turn it on, the playbook automatically tracks refunded orders in Webflow to Airtable without manual intervention.

To activate your playbook, click the toggle button in the header. Before starting it, we recommend running a test to ensure all the steps work seamlessly together.